Point of Sale EP13 What does customer obsession look like in transportation?
When customer obsession comes up, it's easy to jump to Amazon, Chic-fil-a, and other consumer companies. But our industry is one where the best-in-class also exemplify obessionary features. For EP13, Andrew Cox is once again joined by ArcBest Chief Customer Officer Dennis Anderson to detail the customer obsession strategy he has headed at ArcBest. Apple Podcast Spotify More FreightWaves Podcasts Learn more about your ad choices. Visit megaphone.fm/adchoices
The skinny
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