Latest / The Steve Harvey Morning Show / Interview: Shirley interviews Chris McCann, CEO of 1-800 Flowers

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Interview: Shirley interviews Chris McCann, CEO of 1-800 Flowers · The Steve Harvey Morning Show

• 0:00
  Speaker 1: M hmm. I'm here with my good friend Chris McCann,
• 0:03
  Speaker 1: the CEO of one eight hundred flowers dot com and
• 0:07
  Speaker 1: one eight hundred flowers dot Com is the official florist,
• 0:10
  Speaker 1: ladies and guys of Valentine Today. Now, Chris, good morning
• 0:16
  Speaker 1: to you. Let's talk about the specials that one eight
• 0:20
  Speaker 1: hundred flowers dot Com has lined up for our listeners
• 0:23
  Speaker 1: this year. Big year, huh, it's a big year. You know.
• 0:26
  Speaker 1: We love that we are the official flowers to Valentine's Day, Shirley.
• 0:30
  Speaker 1: I'm just so happy you are. I spoke to you
• 0:32
  Speaker 1: off the air to tell you that I'm still looking
• 0:35
  Speaker 1: at my anniversary flowers that you gave me. They're still fresh,
• 0:38
  Speaker 1: they're still beautiful, and they're still fragrant, and I just
• 0:42
  Speaker 1: want to say thank you. Uh. There's so many options
• 0:45
  Speaker 1: when it comes to ordering Valentine's bouquets. So what makes
• 0:50
  Speaker 1: one eight hundred Flowers the official florist of Valentine's Day?
• 0:54
  Speaker 1: I know, but let the people know. Well, our customers
• 0:57
  Speaker 1: gave us this title. You know. We've been doing when this,
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  Speaker 1: Shirley for over forty years. We create more than twenty
• 1:03
  Speaker 1: million gifts a year. One million alone just to Valentine's Day.
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  Speaker 1: In fact, Valentine's Day will sell close to ten million
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  Speaker 1: stems of roses. Uh, you know, I kind of so.
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  Speaker 1: Our customers have told us where the official flowerist. I
• 1:16
  Speaker 1: like to think that I'm the official romantic at Valentine Today.
• 1:20
  Speaker 1: My wife might disagree with that, especially especially the year
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  Speaker 1: I brought a home this beautiful bouquet of these white
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  Speaker 1: cali lilies. They were just beautiful. She takes them, she
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  Speaker 1: opens them up, She looks at me, She says, you
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  Speaker 1: sold all the roses, didn't you. I love calililis, though,
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  Speaker 1: and but I love your flowers, Chris. You know I've
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  Speaker 1: always used one flowers to help me with my gifting needs.
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  Speaker 1: I sent them to my mom, my daughter, my aunt.
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  Speaker 1: And one thing that always stands out to me is
• 1:48
  Speaker 1: the service. What is behind that smile guarantee? Well, Shirley,
• 1:53
  Speaker 1: what's behind that smile guarantee is our caring team with
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  Speaker 1: people who were just obsessed with service. That's what really
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  Speaker 1: built this company over all of these years that we've
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  Speaker 1: been doing this, and it's really what truly sets us apart.
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  Speaker 1: Like I said, we create so many gifts. We delivered
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  Speaker 1: so many smiles. There are times when something will go wrong.
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  Speaker 1: The person isn't in the office, person isn't home sometimes
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  Speaker 1: whether impacts us. What makes us different is how we
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  Speaker 1: react to that, is how we jump for our customers.
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  Speaker 1: And that's the most thing I'm most proud of is
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  Speaker 1: all of the people on our team really understand that
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  Speaker 1: our customers are trusting us to deliver a smile on
• 2:28
  Speaker 1: their behalf. So that's what makes up our smile guarantee.
• 2:32
  Speaker 1: That's right, And I'm smiling right now when I think
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  Speaker 1: of the flowers, I really am because they're so beautiful
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  Speaker 1: and I love flowers. One eight flowers dot com is
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  Speaker 1: known for its stellar service. You've won numerous awards and
• 2:43
  Speaker 1: this is awesome and just from me and everyone on
• 2:46
  Speaker 1: the Steve Harvey Morning Show, congratulations for that because your
• 2:49
  Speaker 1: service is stellar. Uh. There have been issues, you know,
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  Speaker 1: with whether or whatever, and customers have emailed me or
• 2:56
  Speaker 1: or texted me to let me know that there was
• 2:58
  Speaker 1: a problem. I got on the phone with you. You
• 3:01
  Speaker 1: fixed it immediately, immediately, and the customers say thank you,
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  Speaker 1: and there is a smile behind that. So I just
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  Speaker 1: wanted to say that you definitely stand behind your services.
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  Speaker 1: And your product. Thank you. And again, that's what keeps
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  Speaker 1: a company in business, that's what keeps a company growing.
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  Speaker 1: So things we're the most proud of, Shirley, So thank
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  Speaker 1: you for recognizing that. Oh absolutely, Now, Valentine's Day the
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  Speaker 1: biggest love day, the biggest of flower day of the year. Now, now,
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  Speaker 1: come on, Chris, you're you're the romantic guy, and I'm
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  Speaker 1: sure your wife does agree. What's the one tip? Give
• 3:36
  Speaker 1: me one tip that we can give the guys this
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  Speaker 1: Valentine's Day. Now, this is a tip we learned many
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  Speaker 1: many years ago from one of the great creative flowers
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  Speaker 1: that we work with all around the country. And for
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  Speaker 1: this year, especially with Valentine's Day being on Tuesday, the fourteens,
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  Speaker 1: we recommend send them to your office or to the home,
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  Speaker 1: send them on the thirteenth with a note that says,
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  Speaker 1: I couldn't wait until the fourteens to say I love you.
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  Speaker 1: We people love it. I love that. It's just a
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  Speaker 1: great idea. And if you're sending it to the office
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  Speaker 1: on the third team, you get to be the first
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  Speaker 1: one that creates all of that office envy and it
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  Speaker 1: just makes you stand out as as as a hopeless romantic.
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  Speaker 1: You heard it from the hopeless romantic himself, Chris McCann,
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  Speaker 1: CEO of one eight hundred Flowers Fellas fellas one day early.
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  Speaker 1: Valentine's Day falls on February fourteenth and a Tuesday, February
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  Speaker 1: fourteenth every year, but on Tuesday this year, So February
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  Speaker 1: be early, okay, because, as I always say, Chris, if
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  Speaker 1: she has a great Valentine's Day, guys, you're gonna have
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  Speaker 1: a great Valentine's Day night, okay, and be there ahead
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  Speaker 1: of everyone. I love it, Chris, I love it. Thank
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  Speaker 1: you as always. Now you can order any of one
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  Speaker 1: eight hundred Flowers beautiful and vibrant Valentine's bouquets by checking
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  Speaker 1: out their website. All you have to do is go
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  Speaker 1: to one eight hundred flowers dot com, click on the
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  Speaker 1: radio icon, enter Strawberry. I'll say it again. That's one
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  Speaker 1: eight hundred flowers dot com. Remember to enter my promo
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  Speaker 1: code Strawberry, and Happy Valentine's Day to everyone. Chris. You
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  Speaker 1: know I love you. I thank you as always. You're
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  Speaker 1: a great guy. And I love one eight hundred flowers
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  Speaker 1: dot Com. And I'm smiling. Well, we love you too, Shirley,
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  Speaker 1: and Happy Valentine's Day to everyone out there. Thank you, Chris,
• 5:32
  Speaker 1: thank you You're perfect as always. Appreciate all the help
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  Speaker 1: and support all right, love you too, Thank you. Bye bye,