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Unmasking Bias: The Hidden Inequality Inside Voice AI
"Just ask Dave send him a text"In this episode of the AI Voice Bot Podcast, Dave explores one of the most pressing — and least discussed — challenges in voice technology: algorithmic bias. Despite AI voice systems managing over a billion customer interactions daily, research shows they’re up to 25% less accurate for minority accents and dialects — leading to real-world frustration, exclusion, and even discrimination in essential services like healthcare and banking.The discussion reveals how these biases aren’t random bugs but structural issues embedded in the training data itself. From…
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