SPOS #637 - The Convenience Revolution With Shep Hyken

Thinking With Mitch Joel · Sep 23, 2018 · 1m

Welcome to episode #637 of Six Pixels of Separation. Here it is: Six Pixels of Separation - Episode #637 - Host: Mitch Joel. I got to finally meet Shep Hyken last year at the massive NAMM music trade show. We wound up hanging out for a few days, and I then got to see Shep in action. He doesn't just talk about great customer service, he gives it... and he lives it. He's a magnet to business people, and he does his best to help companies make every moment with their customers count. What does great customer service and experience look like? Check out his just-published business book, The…