Policies Create Machines, Values Create Empowered Teams

Church Staff Book Club · Mar 3, 2026 · 34m · transcript

What matters more in your church: policies or values?In this episode of the Church Staff Book Club Podcast, Jonathan Malm and Jason Young unpack Chapter 9 of The Come Back Effect and explore a crucial leadership question:👉 Are you leading your church with policies that control… or values that create trust?While policies protect systems, values protect people. And when it comes to church hospitality, volunteer culture, and guest experience, that difference changes everything.In This Episode, We Discuss:The difference between values vs. policies in church leadershipWhy policies often default to…