SE01E16 - From F-16s to Full-throttle BPO | Noah Rosales | Untold
What happens when military grit meets entrepreneurial grit? Meet Noah Rosales, Founder and CEO of ACD Direct, in this episode of Untold – The Best Kept Secrets of Utah. From his days working F-16s in Saudi Arabia to building one of the nation’s most trusted BPO companies for nonprofits and beyond, Noah shares the story of launching a company with $16,000 and sheer willpower.You’ll hear how ACD Direct survived near-collapse, adapted leadership lessons from the military, embraced remote work culture long before it was cool, and is now shaping the future of contact centers with AI and…
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