How a Call Center Cut Review Time by 87 Percent

Connex the Dots: The Business Optimizer · Aug 25, 2026 · 27m

In this episode, Paul Kortman breaks down a real client project inside a travel agency call center, where supervisors were spending six and a half hours a shift reviewing calls for compliance risks, while also managing both English and Spanish-speaking teams. One wrong claim to an airline partner could have shut down the entire business.Paul shows how turning messy AI transcripts into simple yes-or-no answers cut review time down to under an hour a shift and saved the client $66,000 per supervisor per year, while also turning supervisors into better coaches.Highlights(00:00) One sentence away…