Latest / Win Via Trust Leadership Podcast
Win Via Trust: Customer Insights and More
What happens to trust leadership when everything is on the line? Michael Rabinowitz talks with Mindy Heintskill about leading a telehealth company through the uncertainty of the COVID-19 pandemic and helping shape a Walgreens loyalty program that reached more than 90 million consumers, with leadership advice on earning customer trust when the stakes are highest.Episode Detail00:00 Welcome and Guest Intro01:24 Mindy’s Career Journey04:05 Defining Trust in Telehealth07:29 Responding to COVID-19 Pandemic 10:32 Trust by Design in Loyalty Program13:00 How to Apologize Well14:04 When Trust Meets…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.