The First Guess That Anchored His Heat Pump Judgment
A woman called me out to a house in Dover last June. She had a fifteen-year-old air-source heat pump that had stopped cooling. Another company had been there the day before. They had quoted her twenty-eight thousand five hundred dollars for a full replacement. They had told her the system was uneconomical to repair. She had not signed. She had called me for a second opinion. When I walked in she was sitting at the kitchen table with a yellow legal pad. The number twenty-eight thousand five hundred was written across the top of the page in big block letters. Underneath it she had drawn a line…
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