Training Mobile Techs and Winning Customers with Kyle

Mobile Service Monday · Oct 10, 2026 · 18m

Jeremy sits down with Kyle, a mobile service team lead at Bozard Ford, to talk about what really happens when the shop comes to the customer's driveway.In this episode:• How new techs get trained: ride along with a team lead, shadow the first few days, then take the wheel with the lead close by. It takes a couple of weeks to two months.• Customer skills take reps. Every tech has to find their own voice.• About 10% of customers watch you work. Some lean into the engine bay, and some even sit in the passenger seat to read the shop manual with you.• Free leads in the driveway: neighbors walk up…