The Invisible Work of Being Unwell
Format: Post-call Runtime: ~8 minutes Source: Psychology , illness cognition and self-efficacy (Leventhal's self-regulation model, 1980s); reduced executive capacity; adjustment without drawing attention There are calls where you figure out pretty early that the job in front of you is not the whole job. The HVAC is one thing. What it takes to complete the call well is another. She called about the heating. Late November. The system was short-cycling and she'd noticed it had been doing it for a few days. Smart observation , she'd written down when it happened and for how long. The kind of…
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