Why People Haggle and How to Respond

The Human Diagnostic · May 30, 2026 · 18m

Format: Post-call Runtime: ~8 minutes Source: Psychology , Richard Thaler's mental accounting and transaction utility (1985); negotiation as identity expression I want to talk about a type I've run into more times than I can count and that I used to handle wrong, and the thing I figured out eventually that changed how I handle it. He called for a diagnosis and possible repair. Compressor starting to fail , I could hear it over the phone, actually, when he held the phone up to the unit. That particular heavy-laboring startup. By the time I got there I'd already estimated what I thought I was…