Latest / The Agentic AI Podcast
How to Measure Voice Bot Success
"Just ask Dave send him a text"“How to Measure Voice Bot Success”In this episode of the AI Voice Bot Podcast, host Dave—a veteran voice tech expert with over 20 years in the industry—dives into the surprisingly complex world of measuring voice bot performance. While voice bots handle over 2 billion customer interactions daily, most companies still don’t know whether their bots are truly helping or hurting the customer experience.Dave explores key metrics that matter, including:First Call Resolution (FCR) – Every time a customer has to repeat their issue, satisfaction drops by 15%. But bots…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.