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Wait Times, Bad Chatbots, Outsourced Reps—It's All Deliberate
Bigfoot vs. Customer Service Hell – Why Everything is Broken Customer service used to be a feature. Now it's a weapon. In this episode of The Bigfoot Manifesto, host Dave Pederson is joined by Jared Lerner, the creator of Customer Service Hell, a website documenting the most infuriating, absurd, and soul-crushing customer service experiences of modern capitalism. Jared has spent nearly two decades working in client-facing tech roles, and he's seen firsthand how customer service has shifted from human support to intentional obstruction. Together, Dave and Jared break down why customer service…
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