The Kindle Refund Trick and the Return Policy Arms Race
A listener's email about Amazon's tightening return policy sends us down a rabbit hole of consumer overreach, from petty market grazing to industrial-scale refund fraud. We trace the spectrum from a single grape at a date stall — governed by nothing but eye contact and shame — to the woman who returned over a hundred Kindle books while reading every one of them, and the wardrobers, home-stagers, and gift-card fraud crews that pushed retailers to fight back. It's a story about what happens when you write down a social contract, and a small number of people read the fine print as a challenge…
The skinny
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