De-Escalation Tools That Work from a Professional Mediator
In this episode, Simon Goode explores practical de-escalation skills for managing conflict and strong emotions in both professional and everyday situations. He emphasizes techniques like using a calm tone, mindful body language, and strategies to reinforce status, certainty, autonomy, relatedness, and fairness. Through personal anecdotes and actionable advice, Simon Goode highlights the importance of self-regulation and understanding in defusing tense conversations.TIMESTAMPS: 00:00 Using de-escalation in leadership04:15 Introducing Shelley the Dog09:52 Reflecting on de-escalation…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.