The 3 Roles Every Service Technician Must Master (And Why Skills Alone Won't Cut It)
Every service technician learns the trade, but not every tech becomes great. Why? Because technical skills alone won't cut it. In this episode of Windshield Time, Chris Elmore and Jesse Olson (owner of The Happy Outlet) break down the 3 roles that separate great technicians from average ones: Client Delighter: Customers remember the experience more than the repair. Problem Solver: Clear communication and long-term solutions matter as much as technical fixes. Revenue Producer: Stewardship, efficiency, and profitability fuel growth for both the company and the tech. You'll also learn why…
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