The Heat Pump He Explained Past Her, Never Knowing
A homeowner in Crescent stopped me in the middle of an explanation last spring and asked me, very politely, what a coil was. I had been talking for about three minutes about superheat. I had used the words coil, refrigerant, latent capacity, and metering device, and I had assumed, the way I always quietly assume, that the words were doing what I needed them to do. Her question stopped me. I sat down on her porch step and started over. I want to talk about that today. About the cost of forgetting that you ever did not know something. There is a name for it. Colin Camerer and George Loewenstein…
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