Latest / The Customer Success Leadership Podcast
The 3 Shifts Your Customer Success Team Needs to Own Revenue
Should CS Own Revenue? Most teams are already doing it. Just not doing it well.In this episode, I dive deep into the Revenue Ownership model of Customer Success—where CS owns both retention and expansion—and share the three critical shifts your team needs to make to actually succeed:✅ A Mindset Shift: From service to growth ✅ A Culture Shift: From passive to proactive ✅ A Strategy Shift: From value realization to value creationBecause if you’re giving your CSMs revenue targets without changing how they operate, you’re setting them up to fail.🎧 Listen to learn how to:Evolve your CS motion…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.