EP 414: 9 traits that will make your agency known for its best-of-class service with Susan Quinn

Build a Better Agency Podcast · Sep 11, 2023 · 1m

Does your agency have what it takes to provide best-in-class service to your clients? According to Susan Quinn's research, there are 9 traits that an agency should have in order to get there. It's not always about being the fastest or having the best prices. In fact, it's almost never about price when you're providing top-notch service. What it ultimately comes down to is living by your agency's core values, innovation, and an intense focus on quality. Susan Quinn and her team have been living by these traits so well that they began studying them to find out just what makes the best client…