Season 4 Episode 7 - Human-Centered Design Drives Veteran Experience Strategies

GovCIO Media & Research Podcasts · Mar 19, 2021 · 1m

An attorney by trade who saw opportunity to improve the lives of veterans nationwide, Veterans Experience Office's Barbara Morton applies human touches to all aspects of a veteran's journey with the Department of Veterans Affairs. Morton discusses the digital technologies and user-centered research her office applies toward the development and measurement of tools that support benefits, health care and internal processes at the agency.