Latest / The School Leadership Podcast
Lessons in negotiation: tools to help school leaders build better relationships and calm a crisis
In this episode, former Metropolitan Police hostage and crisis negotiator Nicky Perfect shares strategies to help school leaders deal with difficult everyday situations by improving communication with pupils, parents and colleagues when emotions are running high.Using lessons learned confronting the extremes of human behaviour, Nicky talks about what to say – and what not to say, explains the importance of a ‘really good listen’ and shares powerful tools that can help you communicate better, defuse conflict and negotiate effectively. Hear her in conversation with NAHT assistant general…
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