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Mistakes are Your Best Chance for Wow
🎯 Mistakes will happen. What matters is how your church recovers.In this episode of Church Staff Book Club, we explore Chapter 6 of The Come Back Effect and talk about one of the most overlooked aspects of hospitality: how you respond when something goes wrong. From check-in meltdowns to crying babies in service, coffee spills, seating issues, and missed expectations, the question isn’t if mistakes will happen, it’s how prepared your team is to respond with empathy and warmth.🎙️ You’ll learn:Why recovery is an emotional skill, not just a logistical fixHow to empower volunteers to act without…
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