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Chris Day on AI, Ownership & Unbreakable Client Partnerships
Chris Day has spent over two decades building and selling companies in the managed services industry — including Fully Managed and IT Glue. In this episode, he joins Joe Pardavila to break down his new book, MSP to MVP: Building Unbreakable Partnerships in the Customer Success Era, and why the MSP (Managed Services Provider) industry is at its most exciting — and most vulnerable — inflection point yet: AI.Chris explains why customers don't leave MSPs because of bad tech support — they leave because no one is helping them plan for what's next. He unpacks the rise and fall of the "break/fix"…
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