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The Daily Dose #316 | The Only Franchise in the QLD Top 100 That Grew: James Stroud on Kaizen, Quality & Listening to the Client
While the rest of the industry went backwards in FY26, Stroud Homes was the only franchise in our Top 100 report to grow — in both revenue and numbers. So we sat down with James Stroud to work out why.It's not a growth-hack story. James talks about Kaizen, the Toyota-born habit of fixing every small thing that goes wrong, no matter how lame it seems, and why panning a hard client's feedback for that one fleck of gold beats getting your feelings hurt. We get into defects and why he's anti-handyman, checklists over memory (the way pilots are legally required to use them), and the…
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