Latest / The Customer Success Leadership Podcast
How Customer Success Applies to Service Companies (Not Just SaaS)
We’re breaking down how Customer Success thinking applies just as much to service businesses as it does to SaaS.Whether you run an implementation team, an agency, a consulting firm or a managed services business, you still have recurring value to deliver, relationships to protect and revenue at risk if customers don’t renew, expand or come back.You’ll learn: ✔ How to translate core CS concepts (onboarding, adoption, value realization, risk) into a services context ✔ What “customer journeys” look like for agencies, consultancies and service providers that don’t have a classic subscription…
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