Latest / The Agentic AI Podcast
"ib2: The Platform Testing Human and AI Call Centre Agents to the Same High Standard"
"Just ask Dave send him a text"The AI Voice Bot Podcast, hosted by Dave — a voice tech expert with over 20 years’ experience — explores the future of customer service in an AI-driven world. The focus is on ib2, a new platform built to ensure consistent quality across both human and AI call centre agents.Unlike traditional QA, which samples a small fraction of calls and takes weeks to review, ib2 tests thousands of interactions in hours using the same benchmarks for both agent types. It runs realistic scenarios — including varied accents, background noise, and unscripted changes — and measures…
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