Latest / The Customer Success Leadership Podcast
Becoming a CCO: A Journey Through Leadership and Revenue Ownership
Angeline Gavino sits down with Alexandra Sagaydak, Chief Customer Officer at PeopleForce, to dive into the realities of CS leadership and the journey to becoming a CCO in a revenue-driven world.Alexandra shares her insights on:The evolving role of a CCO: What it really takes to lead Customer Success at the executive level.Owning revenue as a CS leader: How she built and scaled a CS team that naturally took on expansion and renewals.Career growth in CS leadership: Her unconventional journey from account management to CCO—and what aspiring leaders can learn from it.Shifting from IC to…
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