Just Got Back on Their Feet
Young guy, first house, early summer. At the door he says: "I want to be upfront. We have some budget flexibility right now, but not unlimited. If there's a range of options, I'd appreciate knowing the full range." That's a well-formed sentence for a diagnostic visit. The system had a dirty coil and a refrigerant leak that had been running for a while. Dave gives him the full picture. He asks a question most people don't ask: "If I only do the cleaning now and come back for the leak later, what happens?" Dave walks him through the intertemporal math, higher refrigerant costs, compressor…
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