Why you shouldn't comfort a crying stranger
Format: Post-call Runtime: ~8 minutes Source: Psychology , emotional contagion (Hatfield, Cacioppo & Rapson, 1993); window of tolerance (Siegel, 1999) I want to tell you about a call that had nothing to do with HVAC and everything to do with what you do when the work stops being the point. I was there for a capacitor replacement. In and out, hour at most. She was in her early sixties. House was quiet in the way that some houses are quiet , not empty, but still. The kind of still that settles into a place over time. She showed me to the outdoor unit and I got to work. She stood back, the way…
The skinny
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