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E25 | High Performance through happy people with Elaine Jobson
Elaine Jobson has more than 20 years of experience in the health and fitness industry, working with top entrepreneurs and leading JETS Fitness as COO in 2013. She successfully led a management buyout of 129 franchised clubs and expanded JETS internationally across multiple countries. Elaine discusses the use of Net Promoter Score (NPS) as a tool to drive the company’s Big Hairy Audacious Goal (BHAG) of becoming Australia’s most loved gym, with an emphasis on using feedback to improve operations rather than focusing on scores alone. The difference between “good profit” (derived from enhancing…
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