Latest / Chris Voss & The Black Swan Group
How To Make People Feel Understood and Turn the Conversation in Your Favor!
The moment a conversation turns in your favor isn't when someone says yes. It's when they say "that's right." Those two words mean something a yes never does — they mean you see me, you understand me, you get it. And once someone feels genuinely understood, defensiveness drops and resistance softens. Former FBI lead international kidnapping negotiator Chris Voss explains why high-stakes negotiators chase "that's right" instead of a counterfeit yes, and how to get there using the most overlooked tool in communication: the summary. It isn't repeating someone's words back like a transcript. It's…
The skinny
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