When Login Systems Lock Out Their Own Users
Daniel bought a data-only eSIM, then discovered the provider's portal only accepts SMS one-time codes — which a data-only plan can't receive. A second case: a switched phone number left him permanently locked out of his Israel Post account, because changing the number required authenticating with the old one. This episode unpacks why these lockouts aren't bugs but failures of imagination, tracing the problem through happy-path testing, dissolved QA teams, and decades of accumulated identity code. It also covers the design principles that actually fix it: identity anchors users can change…
The skinny
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