Latest / The Customer Success Leadership Podcast
Leading for Revenue Impact: Essential Traits of a CS Leader
In this episode of the CS RevSpeak Podcast, Angeline Gavino sits down with Thomas Voigt, Customer Success Coach and Founder of The CS Academy, for a deep dive into what it means to be a leader in the Customer Success space—particularly when leading for revenue impact.Thomas shares invaluable insights on:The competencies and skills successful CS leaders possess and why they are critical in today’s landscape.A leader’s role in uplifting Customer Success within their organization, positioning it as a strategic, revenue-driving function.How to work on yourself and improve your leadership style…
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