Slower Processing Is Not Less Intelligence
Format: Post-call Runtime: ~8 minutes Source: Psychology , cognitive aging; fluid vs. crystallized intelligence (Cattell, 1963); processing speed and wisdom There's a version of this call I've done wrong. Not badly , I've never been rude to an elderly customer, never made one feel rushed in a way they'd notice. But there's a version of patience that's external behavior and a version that's the real thing, and for a long time I was doing the first one. He was in his mid-eighties. He'd been in the house a long time , I could tell from the system, which was old enough that I'd been out to…
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