QFF With over 20 years of experience starting, managing, and growing businesses with less than 50 people, now growing his businesses with satisfying services through using a Net Promoter Score (NPS). (Troy Trewin)

Grow A Small Business Podcast · Jul 28, 2022 · 1m

In this episode, Rob had an Interview with me to talk about my great experience in using a Net Promoter Score in growing a small business. Net Promoter Score is a great tool that can be used in a business to help gauge customer loyalty. Growing a small business requires monitoring your service to your customers and gaining their trust. So I say, "NPS is an important metric to make sure that our customers are happy." This Cast Covers: A great tool that can be used in a business to help gauge customer loyalty. Running a quarterly anonymous team survey. Measuring teams' satisfaction. Helping…