Are Inside Salespeople Really Salespeople?

The Wholesale Change Show · Jun 25, 2020 · 52m

When most distributors talk about inside sales, they are usually referring to customer service agents. Yet, customer service personnel are generally more reactive than sales agents, because their goals are to make customers happy and solve problems. They are, like their titles, providing support and services to customers.Proactive inside salespeople, on the other hand, are set apart from customer service reps. These are trained sales agents who love to take a more active, leading role in customer interactions. They are all about managing accounts, finding opportunities and building…