I Blamed His Temper, Then I Saw the Dead Heat Pump
A man decided I was a crook before I finished writing up the diagnosis. I could see it land on his face. I had told him his system needed a new condenser fan motor and a hard start kit, gave him the number, and his jaw set and his eyes went flat. You people are all the same, he said. Always finding something. Trying to pad the bill on a guy who does not know any better. I want to talk about that man today, because he was not really seeing me at all. He was looking at me and seeing a type, and the leap his mind made in that second is one of the most common and most human mistakes there is. In…
The skinny
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