Why we ignore problems until they break
Format: Post-call Runtime: ~8 minutes Source: Psychology , ostrich effect (Galai & Sade, 2006); avoidance coping; information aversion This call was longer than it had to be. Not because the repair was complicated. Because by the time she called, the situation had gotten a lot bigger than it needed to be. She called in late July. Central Oklahoma in late July. The system had been struggling since May. She knew it since May. She told me this herself, in the first five minutes, without me asking. She said: I knew something wasn't right back in the spring. It just wasn't keeping up the way it…
The skinny
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