Latest / The Customer Success Leadership Podcast
The 2026 Customer Success Leader: What’s Changing and What Still Matters
In this episode, we’re unpacking what it actually means to be a Customer Success leader in 2026.We’ll walk through the key shifts reshaping the role and the fundamentals that still matter just as much as ever so you can show up as the 2026 version of yourself as a CS leader, not just survive another year of fire drills.You’ll learn: ✔ Why 2026 is a “back to basics” year and why retention has to come before expansion ✔ How value realization is evolving from a buzzword into a real operating discipline ✔ How to use AI as an enabler for your team instead of a replacement or a distraction ✔ The…
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