Latest / Leading Leaders Podcast with J Loren Norris
GREAT LEADERS DO THE RIGHT THING.
GREAT LEADERS DO THE RIGHT THING. Poor leaders not only DON’T do the right thing, the teach and reinforce doing the wrong thing. Customer service is a critical skill, especially in retail where every day is a new handful of customers. Generally speaking this includes honesty, integrity and character. Fair pricing, consistent treatment and a willingness to admit wrong. Recently I had what I can describe as a less than pleasant and surprisingly poor representation of these qualities. Not only from the first line clerk but from the entire “chain of command” did I receive lies, threats, dishonest…
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