The One Who Wanted the Data
"What's the leak rate? Linear decline or does it accelerate?" Structural engineer. Five minutes into the call he's already asked three follow-up questions better than most customers ask all day. The system had a refrigerant loss and a blower motor bearing starting to go. Standard enough. But this customer isn't trying to make a decision, the decisions are essentially made before he asks. He wants the mechanism. Cycle hours vs calendar time. Failure distributions. When Dave says he can't give an exact leak rate without more testing, the customer builds the model in real time: "So the rate is a…
The skinny
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