Point of Sale EP07 How LTL carriers are adapting to take e-commerce market share
Andrew is joined by Dennis Anderson, Chief Customer Officer at ArcBest to discuss how LTL carriers are rolling out new services and pivoting to take advantage of e-commerce acceleration. Dennis details how flexibility and agility in LTL networks make them perfectly positioned to benefit from an array of trends emerging from changing consumer behaviors like BOPIS/Curbside, comfortability purchasing large items online, and direct-to-consumer models. Dennis thoughtfully lays out the effects of dispersing endpoints and how LTL is uniquely positioned to move the smaller, more frequent inventory…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.