How Great Techs Present Findings Without Losing the Customer
Ever presented your findings… and watched the customer go quiet? In this episode of Windshield Time, Chris Elmore and James "J-Dub" Walker unpack what really causes that reaction—and how to prevent it. From the very first question you ask, you're either setting context or setting a trap. If you want the customer to trust you when it matters most, you've got to build contrast early and deliver findings with clarity, confidence, and control. You'll learn how to: -Ask better questions that build trust and uncover expectations -Use age, maintenance, and filtration to create context -Structure…
The skinny
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