Latest / The Customer Success Leadership Podcast
The Customer Success Playbook for Product-Led Growth
In this episode, we’re diving into the critical role Customer Success plays in a Product-Led Growth (PLG) motion and how to rethink your CS team’s focus and metrics in a self-serve world.You’ll learn: ✔ What makes PLG fundamentally different from traditional sales-led models ✔ How CS can drive value throughout the entire user journey—from sign-up to expansion ✔ How to adapt your engagement model and scale success in a product-led environment ✔ Key metrics that matter in PLG and how to measure CS impactWhether you're supporting freemium users, converting trials, or scaling high-touch guidance…
The skinny
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