Latest / UNSHAKEABLE HER: Get Promoted by Building Leadership, Influence and Confidence (For Women Done Being Overlooked)
#36 | Leadership Is Not a Title It Is Clarity Under Pressure and What Amina Taught a CEO in Five Minutes.
Pressure: This is the big one. The call centre story. The real, messy, emotionally brilliant tale of Amina - QC Queen, calm diplomat, and unofficial backbone of the entire operation. On December 22nd the wallboard turns red, the VIP line collapses, agents are in tears, and the CEO shows up unannounced… just in time to take a call he’s absolutely not ready for. Amina doesn’t rescue him. She reveals the truth. In this episode you’ll hear: The sound of collective panic when the wallboard hits “Queue: 198” How emotional labour keeps entire industries running The CEO learning more in five minutes…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.