Trust through listening: learn about how the NSW Government is using data and insights to make services easier to access, more effective and more trusted by the community - James Bates - Episode 121

Public Sector Podcast · Feb 10, 2025 · 1m

Join James Bates as he delves into the best ways to reach citizens and earn their trust in public services - through listening and acting on feedback. James walks through the huge improvements NSW government has made in collecting data and using it successfully to learn about its citizens, comparing the process from pre to post-pandemic arenas and how current behavioural data sets prove that when the government shows that it is listening and doing what it says its going to do, creates trust. He highlights with examples from the NSW government, the importance of inclusion in building trust in…