How to fix trust you didn't break
I pulled up to a house in Guthrie on a Friday morning in September. No-heat call, early in heating season. She opened the door and said: come on in. No hello, no handshake. Not rude. Just flat. She stood back further than most people do while I worked. Arms at her sides, not closely watching, more like monitoring. About five minutes in I found the issue: a carbon-fouled flame sensor. Classic. I pulled it out, showed it to her, told her I could clean it and test it in ten minutes. She said: okay. I asked if she'd had prior work done. Two companies before me. The first came out twice in one…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.