When a thank you looks like silence
Format: Post-call Runtime: ~8 minutes Source: Psychology , alexithymia (Sifneos, 1973); emotional literacy and interoceptive awareness; stoicism as emotional regulation style This one I almost misjudged. I want to be clear about that upfront. I almost read him wrong and would have walked away from the call with the wrong understanding of what had happened. He's been a customer for three years. Good system , a Trane I put in, proper load calculation, has run clean since. He's had me out twice for annual maintenance and once for a minor capacitor swap. Every call has gone the same way. He opens…
The skinny
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