The Architecture of Deep Processing
These sources describe a service encounter between Dave, an experienced technician, and a client characterized as a Highly Sensitive Person (HSP). According to research by Elaine Aron, this personality type involves deeply processing information and cross-referencing details rather than simply reacting to them. During their interaction, the customer’s thoroughness and technical curiosity require high levels of cognitive energy, eventually leading to a noticeable depletion of mental bandwidth. The text emphasizes that service providers should offer full engagement early on but provide a clear…
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